New router setup
Connecting a new router or modem, naming your network, setting a strong password and reconnecting your devices.
Independent Wi-Fi and Router Help Across Canada, $100 Flat
Weak Wi-Fi, a new router that won't connect, an extender that keeps dropping, or a forgotten password? We connect over the internet, with your permission, and work through it with you. Help with your Netgear, TP-Link, ASUS, D-Link, Linksys, Eero or Google Nest Wifi, or the router from your internet provider.
Call (236) 258-3060 Email info@clearpinetech.ca
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of D-Link, Linksys, Netgear, TP-Link, ASUS, Eero, Google, Rogers, Bell, Telus, Shaw, Videotron, Microsoft or Apple. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.
What we help with
Common home Wi-Fi problems
Weak or slow Wi-Fi
Dead spots, slow speeds in some rooms and drops in the evening. We check placement, channels and settings.
Mesh and extenders
Setting up mesh systems and range extenders, and fixing ones that lose their link or won't pair.
Passwords and names
Changing your Wi-Fi name and password, and reconnecting TVs, phones, printers and smart devices afterwards.
Firmware updates
Updating router software to fix bugs and security issues, with your settings noted first.
Parental controls
Setting schedules, content filters and guest networks using your router's own features.
Routers we work with
Independent help for popular routers
Brand names are used only to describe the equipment we can help with.
Netgear
Nighthawk and Orbi systems; Orbi satellites can lose their link to the main unit.
TP-Link
Archer routers and Deco mesh, set up through the Deco app or the router page.
ASUS
Routers with the ASUSWRT interface and AiMesh pairing.
D-Link
Older and newer routers; firmware updates and setup wizards.
Linksys
Velop mesh and classic routers, including Linksys app sign-in problems.
Eero
Eero mesh set up and moved through the Eero app.
Google Nest Wifi
Set up and moved through the Google Home app.
Rogers, Bell, Telus, Shaw, Videotron
Provider-supplied modem/router combinations: Wi-Fi name, password, and bridging to your own router.
Try it yourself first
Fixing slow or weak Wi-Fi at home
These steps solve many cases at no cost. If they do not, call us.
- Restart in order. Unplug the modem and router for 30 seconds. Plug in the modem first, wait two to three minutes until its lights settle, then plug in the router.
- Test with a cable. Plug a computer into the router with an Ethernet cable. If the internet works by cable but not Wi-Fi, the issue is the Wi-Fi settings or signal rather than your provider.
- Move the router. Place it in a central, open, raised spot, away from microwaves, cordless phone bases and thick walls. Keep the antennas upright if it has them.
- Pick the right band. Use the 2.4 GHz network for distance and the 5 GHz network for speed at close range. Many routers combine both under one name.
- Check for updates. Log in to the router's admin page or app and install any firmware update. Write down the settings first in case you need to restore them.
Still stuck? See printer help if only your printer has lost its connection, or all home support options.
How a session works
$100 CAD flat, one-time session
Call or email and tell us your router make and model and what is happening. If remote support can help, we connect to a computer on your network only when you say yes. You watch your screen the whole time, and you can end the session at any time.
We log in to the router's settings, fix or configure the Wi-Fi, and check your devices reconnect. Sometimes we will ask you to plug in a cable or press a button on the router. Available anywhere in Canada, including Toronto, Montreal, Calgary, Edmonton, Ottawa, Winnipeg, Halifax and Vancouver.
What remote support cannot do
- Repair a failed router, damaged cables or wall jacks
- Fix an outage or line fault on your internet provider's network
- Change billing, plans or anything in your provider account
We will tell you honestly if your problem looks like hardware or a provider issue. If we cannot fix the problem, you are not charged.
Questions
Wi-Fi and router help FAQ
Why is my Wi-Fi slow or weak in some rooms?
Wi-Fi signal weakens with distance and with dense walls, floors, mirrors and appliances. A router tucked in a basement corner or cupboard covers less of the house. Moving it to a central, higher spot, changing the Wi-Fi channel, or adding a mesh system or extender usually helps.
Can you set up my router or mesh system remotely?
In most cases, yes. With your permission we connect to a computer on your network and configure the router through its web page or app. You may need to plug in cables or press a button on the device, and we will guide you step by step.
Do you work with Rogers, Bell, Telus, Shaw and Videotron routers?
Yes, we can help set up and troubleshoot the router or modem your internet provider supplied, such as changing the Wi-Fi name and password. We cannot see or change anything on your provider's side of the line. For outages or billing, contact your provider.
How much does remote Wi-Fi and router help cost?
A one-time remote support session is a flat $100 CAD, available anywhere in Canada. If we cannot fix the problem, you are not charged.
Are you affiliated with Netgear, TP-Link, Eero, Rogers or any other brand?
No. Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of any router brand or internet provider. For free manufacturer support, contact the manufacturer directly.
Can you fix a router that has failed or a cable that is damaged?
Remote support cannot repair physical faults such as a dead router, damaged cables or an outage on your provider's network. We can tell you whether the problem looks like software settings or hardware. If we cannot fix the problem, you are not charged.
Wi-Fi trouble? Call (236) 258-3060
$100 CAD flat for a remote session, anywhere in Canada. Only with your permission.
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of D-Link, Linksys, Netgear, TP-Link, ASUS, Eero, Google, Rogers, Bell, Telus, Shaw, Videotron, Microsoft or Apple. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.