Wi-Fi printer setup
Joining a new or moved printer to your home Wi-Fi, and adding it to Windows, Mac, iPhone, iPad and Android devices.
Independent Printer Help Across Canada, $100 Flat
Printer says offline? Won't join your Wi-Fi? Scanner not working? We connect over the internet, with your permission, and sort it out with you. HP, Brother, Canon, Epson, Lexmark, Xerox, Samsung and more.
Call (236) 258-3060 Email info@clearpinetech.ca
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of HP, Brother, Canon, Epson, Lexmark, Xerox, Samsung, Microsoft or Apple. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.
What we help with
Common home printer problems
"Printer offline" errors
The printer is on, but your computer says it is offline or unavailable. Usually a network, port or driver issue.
Drivers and software
Installing the right driver, removing a broken one, and fixing print queues that are stuck.
Scanning
Scan to computer, scan to email or scan from a phone not working after a new router, a Windows update or a new computer.
Phones and laptops
Printing from iPhone (AirPrint), Android, Chromebook and laptops, and from other rooms in the house.
New computer or router
Reconnecting your printer after you change internet provider, router, Wi-Fi password or computer.
Try it yourself first
Fixing "printer offline" in Windows
These steps solve many cases at no cost. If they do not, call us.
- Restart everything in order. Turn off the printer, router and computer. Turn on the router, wait a couple of minutes, then the printer, then the computer.
- Check the printer is on your Wi-Fi. From the printer's menu, print a network configuration (or Wi-Fi test) page. It should show your network name and an IP address. If it shows none, the printer needs to be reconnected to Wi-Fi.
- Make sure you are on the same network. Your computer and printer must be on the same Wi-Fi. Guest networks and some extender setups can block printers.
- Untick "Use Printer Offline". In Windows Settings, go to Bluetooth & devices, then Printers & scanners, pick your printer and open the print queue. In its Printer menu, make sure Use Printer Offline is not ticked.
- Clear the print queue. Cancel all documents. A single stuck job can make a printer look offline.
- Check the port. In Printer properties, on the Ports tab, the port should match the IP address on the network page. Routers sometimes give the printer a new IP address after a restart.
- Remove and re-add the printer. Delete it in Windows, then add it again, or install the driver from the manufacturer's website.
On a Mac, open System Settings, then Printers & Scanners, remove the printer with the minus button and add it again. Newer printers usually work through AirPrint without a separate driver. See all home support options.
How a session works
$100 CAD flat, one-time session
Call or email and tell us the printer make and model and what is happening. If remote support can help, we connect to your computer only when you say yes. You watch your screen the whole time, and you can end the session at any time.
We install or repair the driver, reconnect the printer to your Wi-Fi, set up scanning and print a test page. Sometimes we will ask you to press a button or read something on the printer's screen. Available anywhere in Canada, including Toronto, Montreal, Calgary, Edmonton, Ottawa, Winnipeg, Halifax and Vancouver.
What remote support cannot do
- Repair physical faults such as recurring paper jams, worn rollers, or a failed print head
- Replace ink or toner, or supply parts
- Make a very old printer work with a new operating system if the maker no longer provides a driver
We will tell you honestly if your problem looks like hardware. If we cannot fix the problem, you are not charged.
Questions
Printer help FAQ
Why does my printer say offline when it is turned on?
Usually the printer has dropped off the Wi-Fi network, its IP address has changed so the computer is looking in the wrong place, or the Use Printer Offline setting is ticked in Windows. Restarting the printer and router, then checking the printer's network page, solves many cases.
Can you set up my printer over the internet?
In most cases, yes. With your permission we connect to your computer, install the driver, join the printer to your Wi-Fi and print a test page. You may need to press a button or read a code on the printer's screen, and we will guide you.
How much does remote printer help cost?
A one-time remote support session is a flat $100 CAD, available anywhere in Canada. If we cannot fix the problem, you are not charged.
Are you affiliated with HP, Brother, Canon or other printer makers?
No. Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of any printer brand. For free manufacturer support, contact the manufacturer directly.
Can you fix a printer that has a hardware fault?
Remote support cannot repair physical problems such as worn rollers, a broken print head or a failed motor. We can tell you whether the issue looks like software or hardware. If we cannot fix the problem, you are not charged.
Printer trouble? Call (236) 258-3060
$100 CAD flat for a remote session, anywhere in Canada. Only with your permission.
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of HP, Brother, Canon, Epson, Lexmark, Xerox, Samsung, Microsoft or Apple. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.