1. You call us
Tell us what is wrong in your own words. You do not need to know any tech terms. We will ask a few simple questions.
Patient Remote Computer Help for Seniors
Computer acting up? Email not working? New phone or tablet? Call us and we will fix it with you, step by step, in plain words. We go at your pace, and you can ask the same question twice. Available anywhere in Canada and the United States.
Call (236) 258-3060 Email info@clearpinetech.ca
Monday – Friday, 8 am – 8 pm Pacific Time (Mountain 9 am – 9 pm, Central 10 am – 10 pm, Eastern 11 am – 11 pm, Atlantic 12 pm – 12 am). Closed Saturday and Sunday.
We never call, text or email you first. We never show pop-up warnings. We never ask for payment by gift card, wire transfer or cryptocurrency. Remote sessions happen only with your permission, and you can end the session at any time.
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of Microsoft, Apple, Google, Amazon, Samsung, HP, Dell or any other brand named on this page. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.
What to expect
Help that is calm and unhurried
2. We explain, then ask
If we need to look at your screen, we explain exactly what will happen first. Nothing starts until you say yes.
3. We fix it with you
You watch your own screen the whole time. We tell you what we are doing and why. You can stop us at any time.
We will not rush you, talk down to you or use jargon. If a word is new, we will explain it.
What we help with
The things people most often ask us
Computer is slow or acting strangely
Windows and Mac computers that are slow, freezing, full, or showing messages you do not understand.
Email and passwords
Setting up Outlook, Gmail, Yahoo or iCloud mail, getting back into a locked account, and making passwords easier to manage.
Wi-Fi and internet
Wi-Fi that is slow or drops out, a new router from your internet company, or connecting a new device.
Printers
A printer that will not print or says "offline". See printer help.
Phones, tablets and TVs
Setting up a new iPhone, iPad or Android phone, moving photos and contacts, and getting video calls with family working.
Pop-ups and scams
A scary message on your screen, or you think a scammer had access? We can check your computer and help you secure your accounts.
For families
Helping a parent or grandparent from far away
A son, daughter or grandchild can join the call, or book the session for you. You stay in charge: a remote session only begins when the person using the computer agrees, and they can end it at any time.
Many families live in different cities or countries. Because we work over the internet, we can help wherever you are in Canada or the United States.
Price
$100 CAD flat for a one-time remote session. No charge if we can't fix the problem remotely.
Prices are in Canadian dollars; your card company converts the amount to US dollars at its exchange rate.
Our number is in British Columbia, Canada. Calls from the US are dialed like any US number; check with your phone provider about long-distance charges.
Stay safe
How to spot a tech-support scam
Scammers target older adults. Here are the warning signs, in plain words.
- They contact you first. A real company will not phone, text or email you out of the blue to say your computer has a problem. Neither will we.
- A loud pop-up says your computer is infected. Real warnings do not show a phone number to call or lock your screen. Close the window, or switch the computer off if it will not close.
- They want to be paid in gift cards, wire transfers or cryptocurrency. No honest business asks for these. Real companies take a normal credit or debit card.
- They say it is urgent and tell you to keep it secret. Pressure and secrecy are tricks. Take your time and talk to a family member.
- They ask you to let them into your computer right away, or to log in to your bank. Never open your online banking while someone else can see your screen.
- They say they are from your bank, the government, Microsoft or Apple. Hang up and call the number on your card, bill or the company's real website.
If you think you have been scammed: stop talking to them, turn off your internet or switch off the computer, and call your bank at once if money or card details were shared. Then report it: in Canada, to the Canadian Anti-Fraud Centre; in the USA, at ReportFraud.ftc.gov. We can also check whether remote-access software was left on your computer.
Questions
Questions from seniors and their families
Can my son or daughter be on the call with me?
Yes. A family member can join the call, sit beside you, or book the session for you. You are always the one who says yes to a remote session, and you can end it at any time.
What if I do not understand something?
Just say so. We go at your pace, and you can ask the same question twice, or ten times. There is no rush and no judgement.
How much does it cost?
A one-time remote session is a flat $100 CAD, for customers in Canada and the United States. If we cannot fix the problem remotely, you are not charged.
Is it safe to let you connect to my computer?
A remote session only starts when you agree to it, and you can watch everything on your screen. You can end the session at any time. We never call, text or email you first.
Do you only help seniors?
No. Anyone can call. This page is written for older adults and their families because patient, plain-language help matters most to them.
How we keep you safe
Our promises
We never call, text or email you first. We never show pop-up warnings. We never ask for payment by gift card, wire transfer or cryptocurrency. Remote sessions happen only with your permission, and you can end the session at any time.
How we connect: with Quick Assist (built into Windows) on a Windows computer, or LogMeIn on a Mac. You start it, you see everything we do, and you can end it at any time.
Payment and sessions: we accept all major credit and debit cards. The $100 CAD fee covers up to two remote sessions for the same problem.
Support hours
Monday – Friday, 8 am – 8 pm Pacific Time (Mountain 9 am – 9 pm, Central 10 am – 10 pm, Eastern 11 am – 11 pm, Atlantic 12 pm – 12 am). Closed Saturday and Sunday.
Not sure where to start? Call (236) 258-3060
$100 CAD flat for a remote session, anywhere in Canada and the United States. Only with your permission.
Monday – Friday, 8 am – 8 pm Pacific Time. Prices are in Canadian dollars; your card company converts the amount to US dollars at its exchange rate.
We never call, text or email you first. We never show pop-up warnings. We never ask for payment by gift card, wire transfer or cryptocurrency. Remote sessions happen only with your permission, and you can end the session at any time.
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of Microsoft, Apple, Google, Amazon, Samsung, HP, Dell or any other brand named on this page. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.