Smart TV will not join Wi-Fi
Wrong password, TV too far from the router, or the TV can see Wi-Fi but "no internet". We check the TV, the router and your other devices.
Smart TV and Streaming Help, Over the Phone
TV not connecting to Wi-Fi? Netflix freezing? A new Roku, Fire TV, Apple TV or Chromecast you cannot get working? Call us and we will go through it with you, one step at a time, at your pace. You can ask the same question twice. Independent help anywhere in Canada and the United States.
Call (236) 258-3060 Email info@clearpinetech.ca
Monday – Friday, 8 am – 8 pm Pacific Time (Mountain 9 am – 9 pm, Central 10 am – 10 pm, Eastern 11 am – 11 pm, Atlantic 12 pm – 12 am). Closed Saturday and Sunday.
We never call, text or email you first. We never show pop-up warnings. We never ask for payment by gift card, wire transfer or cryptocurrency. Remote sessions happen only with your permission, and you can end the session at any time.
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of Apple (Apple TV), Samsung, LG, Sony, Roku, Amazon (Fire TV), Google (Chromecast, Google TV), Netflix or any other brand or service named on this page. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.
What we help with
TV and streaming problems we can sort out
Setting up a streaming device
Plugging in and setting up a Roku, Amazon Fire TV, Apple TV or Chromecast, joining Wi-Fi and signing in to your account.
Apps and sign-ins
Adding Netflix, Prime Video, Disney+, YouTube and similar apps, fixing "sign in again" loops, and finding the right account and password.
Freezing and buffering
Checking Wi-Fi strength where the TV sits, restarting the right things in the right order, and suggesting a fix such as a Wi-Fi extender (see Wi-Fi extender and mesh setup and Wi-Fi and router help) if needed.
Sound, picture and remotes
No sound, wrong input, a remote that stopped working, or connecting a soundbar. We guide you step by step; some of these need a new battery or a new remote.
Casting from phone or tablet
Showing photos or videos from your phone on the TV. See phone and tablet help.
Want extra patience? See help for seniors. A family member is welcome to join the call or book for you.
Try this first
TV won't connect to Wi-Fi: a simple checklist
- Check another device. Does your phone get online on the same Wi-Fi? If not, the problem is the router or internet, not the TV.
- Restart the TV the slow way. Switch it off, unplug it from the wall for a full minute, then plug it back in. This clears more than the remote's off button.
- Restart the router. Unplug it for 30 seconds and plug it back in. Wait a few minutes for the lights to settle.
- Re-enter the Wi-Fi password. Look for capital letters, and check you picked your own network name, not a neighbour's.
- Move closer if you can. A TV in a far room or behind a thick wall may get a weak signal. A short test with the router nearby tells you a lot.
- Still stuck? Call us. We talk you through it and you stay in control.
If a message on your TV or a caller says your TV is infected or tells you to phone a number, do not call it. Real TVs do not show phone numbers for virus help. See virus and scam clean-up.
Price
$100 CAD flat for a one-time remote session. No charge if we can't fix the problem remotely.
Prices are in Canadian dollars; your card company converts the amount to US dollars at its exchange rate.
Our number is in British Columbia, Canada. Calls from the US are dialed like any US number; check with your phone provider about long-distance charges.
The fee covers up to two remote sessions for the same problem.
What remote support can and cannot do
Being honest about limits
- A TV cannot be shared the way a computer can, so we guide you by voice while you hold the remote. We can also help from your computer or phone, with your permission, for account and sign-in problems.
- We cannot repair a broken screen, a failed Wi-Fi part or a dead remote. A repair shop, the maker or a new remote may be needed.
- We do not set up pirated streams, "free channel" boxes or ways around a subscription.
- We do not sell streaming services or subscriptions. You need your own accounts.
- If we cannot fix it remotely, you are not charged.
Questions
Smart TV and streaming questions
Can you fix my smart TV that will not connect to Wi-Fi?
Often, yes. We stay on the phone and talk you through each step on your TV remote, and we check your router and other devices too. Most Wi-Fi problems with TVs turn out to be the router, the Wi-Fi password or the TV being too far from the router. If the TV's Wi-Fi part has failed, only a repair will fix that, and we will tell you so.
Can you see or control my TV remotely?
No. We guide you by voice while you hold the remote, so you always see what is happening. For account sign-ins and app problems we can also help from a computer or phone with your permission.
My streaming keeps freezing or buffering. Why?
Usually the Wi-Fi signal is weak where the TV or streaming stick is, or the internet plan is shared with many devices at once. We check the signal, the router and the streaming device settings. See our Wi-Fi and router help page if the signal is the problem.
Can you help me set up Roku, Fire TV, Apple TV or Chromecast?
Yes. We help you plug it in, join Wi-Fi, sign in to your account and add apps such as Netflix, Disney+, Prime Video or YouTube. You need to have your own subscriptions and passwords. We do not sell streaming services and cannot give you free access to any.
Can you get me free TV channels or unlock extra channels?
No. We do not set up pirated or unlicensed streaming. Sites and boxes that promise every channel for a small fee are a common way for malware and scams to reach your home.
How much does it cost?
A one-time remote session is a flat $100 CAD, for customers in Canada and the United States. If we cannot fix the problem remotely, you are not charged.
How we keep you safe
Our promises
We never call, text or email you first. We never show pop-up warnings. We never ask for payment by gift card, wire transfer or cryptocurrency. Remote sessions happen only with your permission, and you can end the session at any time.
How we connect: by voice on the phone, and with Quick Assist (built into Windows) on a Windows computer, LogMeIn on a Mac, or TeamViewer on a phone or tablet. You start it, you see everything we do, and you can end it at any time.
Payment and sessions: we accept all major credit and debit cards. The $100 CAD fee covers up to two remote sessions for the same problem.
A family member is welcome to join the call or book on your behalf.
Support hours
Monday – Friday, 8 am – 8 pm Pacific Time (Mountain 9 am – 9 pm, Central 10 am – 10 pm, Eastern 11 am – 11 pm, Atlantic 12 pm – 12 am). Closed Saturday and Sunday.
TV giving you trouble? Call (236) 258-3060
$100 CAD flat for a remote session, anywhere in Canada and the United States. Only with your permission.
Monday – Friday, 8 am – 8 pm Pacific Time. Prices are in Canadian dollars; your card company converts the amount to US dollars at its exchange rate.
We never call, text or email you first. We never show pop-up warnings. We never ask for payment by gift card, wire transfer or cryptocurrency. Remote sessions happen only with your permission, and you can end the session at any time.
Clearpine Technologies is an independent support provider and is not affiliated with, endorsed by, or an authorised service provider of Apple (Apple TV), Samsung, LG, Sony, Roku, Amazon (Fire TV), Google (Chromecast, Google TV), Netflix or any other brand or service named on this page. Brand names are trademarks of their respective owners. For free manufacturer support, contact the manufacturer directly.