IT that keeps the chairs full
A dental office depends on its computers in every operatory: the schedule, the chart, the X-ray and the treatment plan all live on the network. When the practice software or imaging stops working, appointments stall. Clearpine Technologies is an Abbotsford managed IT provider with deep experience in clinic infrastructure; see our clinic build case study and our wider healthcare practice IT page.
What dental offices typically need
- A stable environment for practice-management software. Whether you run Dentrix, Eaglesoft, Open Dental or another product, the server or workstations, database, permissions and network around it need to be patched, documented and fast. We work alongside your vendor rather than replacing their support.
- Digital imaging that just works. Intraoral sensors, panoramic and CBCT units and their capture stations have specific driver, storage and network requirements. We plan changes around them so an update does not take imaging down in the middle of a day.
- Backups that restore. Practice database and image storage backed up to a stated recovery objective, with restores tested rather than assumed. The same principles apply as in our guide to EMR backup best practices for BC clinics.
- Patient privacy safeguards you can show. Unique logins, role-based access, encrypted laptops and servers, screen locks and offboarding that actually removes access. See PIPEDA and clinic IT.
- Ransomware readiness. Patching, endpoint protection, multi-factor authentication, network segmentation and an offline or immutable backup copy. See five security gaps we see in clinics.
- Operatory and front-desk reliability. Workstation performance, Wi-Fi, printers, phones and card terminals that work, with support during business hours so staff are not troubleshooting between patients.
- New builds, moves and expansions. Network cabling plans, equipment lists, imaging integration and cut-over scheduling for new or relocated offices. See what a setup involves in our clinic setup cost guide.
What managed IT costs
Managed IT support is $95 per user per month, with a minimum of 5 users and a 1-year agreement, delivered remotely during business hours. Microsoft 365 licences, after-hours support and on-site visits are billed separately. On-site visits are free if the problem cannot be fixed remotely. Offices with fewer than 5 users are welcome: we can set up custom billing.
How we work with dental offices
- A free IT assessment, on site within 300 km of Abbotsford or remote, with a written list of risks ranked by importance
- Fixed-scope projects for new offices, relocations and hardware refreshes, scheduled outside patient hours with rollback plans
- Ongoing managed support for users, devices, network, firewall and backup
We are not a law firm or a regulator and do not give legal advice. What applies to your practice is a question for the College of Dental Surgeons of BC, your professional association and your own counsel. We help implement and document the technical safeguards.