IT for clinics where the schedule is the business
Allied health clinics are usually small, busy and built around a booking calendar. A locked-out front desk, a lost laptop with client notes or a failed backup is felt the same day. Clearpine Technologies is an Abbotsford managed IT provider with experience in clinic infrastructure; see our clinic build case study, and our pages for medical clinics and dental offices.
What allied health clinics typically need
- Secure booking, charting and billing access. Whether your clinic uses cloud software or a program on a local computer, we work with all the major booking and charting products, and every practitioner needs their own login, multi-factor authentication where the software supports it, and prompt removal of access when someone leaves.
- Confidential notes on safe devices. Encrypted laptops and tablets, screen locks, automatic updates and a plan for lost or stolen devices. This matters especially for counselling and psychology notes. See PIPEDA and clinic IT.
- A shared-space network that makes sense. Treatment rooms, front desk, staff devices and patient Wi-Fi should not all share one flat network. We segment them and document who can reach what.
- Practitioners who bring their own devices. Many clinics host independent practitioners. We help set a simple, written device and access standard that does not depend on everyone doing their own thing.
- Virtual care that is private. Video sessions need a quiet room, a decent connection, a headset and a platform your professional body accepts. We set up the technical side and leave the clinical rules to your college.
- Backups that restore. Local files, scanned intake forms, exports and shared drives backed up and test-restored. Principles are the same as in EMR backup best practices for BC clinics.
- Phones, card terminals, printers and e-fax. The small equipment that stops a morning of appointments when it fails, supported during business hours.
- Ransomware readiness. Patching, endpoint protection, email filtering and an offline or immutable backup copy. See five security gaps we see in clinics.
What managed IT costs
Managed IT support is $95 per user per month, with a minimum of 5 users and a 1-year agreement, delivered remotely during business hours. Microsoft 365 licences, after-hours support and on-site visits are billed separately. On-site visits are free if the problem cannot be fixed remotely. Clinics with fewer than 5 users are welcome: we can set up custom billing.
How we work with allied health clinics
- A free IT assessment, on site within 300 km of Abbotsford or remote, with a written list of risks ranked by importance
- Fixed-scope projects for new clinics, moves and hardware refreshes, scheduled outside appointment hours
- Ongoing managed support for users, devices, network, firewall and backup
We are not a law firm or a regulator and do not give legal advice. What applies to your practice is a question for your regulatory college, professional association and your own counsel. We help implement and document the technical safeguards.